It's a great day in the Rockford Region, and the Rockford Area Convention & Visitors Bureau continues to recognize the people who make it great. Each month RACVB recognizes visitor industry employees who go above and beyond by providing excellent customer service. RACVB presents two awards each month to visitor industry employees - i.e., front desk staff at an attraction or hotel, wait staff, sales staff, cleaning staff - who take customer service to the next level.